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Privacy Policy

How the DeepColors app handles information.

Effective 14 September 2026

This Privacy Policy explains how the DeepColors app for iPhone, iPad and Mac (the "App") handles information. The App is made by Hasoft ("we", "us").

In short: the App does not collect personal data. Your photos, videos and edits are processed and stored on your own device. We do not operate servers that receive them, the App contains no third-party analytics, advertising or tracking code, and we cannot see what you edit. The only personal data we ever receive is what you choose to send us if you email us.

1. Who is responsible

Hasoft is responsible for any personal data we receive in connection with the App. You can reach us at deepcolorsapp@proton.me.

2. Your photos and videos

  • Photo library access (iPhone and iPad). With your permission, the App reads the photos and videos you choose to open and saves your edited versions and exports back to your library. You can change this permission at any time in your device's Settings.
  • Files (Mac). The App only opens files you choose or drop onto it. To reopen a project later, it keeps a secure reference to that file (a macOS security-scoped bookmark) on your Mac.
  • Processing stays on your device. All editing, including automatic subject detection for masks, is done on your device using Apple's on-device frameworks. Your photos and videos are never uploaded by the App.
  • Information inside your files. Copies you export or save may keep information that was already stored in the original file, such as the date and time it was taken, camera details and, if your camera recorded it, the location. The App does not read or use this information. It only leaves your device if you share or upload the exported file yourself.

3. Information stored on your device

To work, the App stores the following on your device only:

  • your projects and edits (adjustment settings, masks, crop and trim), small preview images, and references to the photos, videos or files they belong to;
  • app preferences, such as whether you have seen the welcome screen or have already been asked to rate the App, and a note of your subscription status so the App works offline.

We do not receive this information. It may be included in backups of your device that you make, such as iCloud Backup, which are governed by Apple's terms. You can delete a project in the App at any time, and deleting the App removes all of this information from your device.

4. Subscriptions and purchases

Subscriptions are sold through Apple's App Store. Apple processes your payment and your Apple Account details under Apple's Privacy Policy; we never receive your name, email address or payment details. The App uses Apple's StoreKit on your device to check whether you have an active subscription (for example which plan you have and when it renews). From Apple we receive only sales and financial reports that do not identify you. Offer codes are redeemed through Apple.

5. Advertising attribution (iPhone and iPad)

If you installed the App after tapping an advertisement, Apple's SKAdNetwork system may tell the advertising network that the ad led to an install. To help measure whether that advertising is useful, the App updates a simple progress value on your device as you reach certain steps: opening your library, adding media, using a filter, exporting, and subscribing. Apple may include that value in its report to the advertising network. Apple sends these reports with a delay and without any device identifier or personal information, so they cannot be used to identify you or to follow you across apps or websites.

The App does not use your device's advertising identifier, does not ask for permission to track you, and does not track you as Apple defines tracking.

6. Contacting support

If you email us, whether from within the App or directly, we receive what you choose to send: your email address, your name if it is part of your email settings, your message and any attachments.

If an export fails repeatedly, the App can prepare a draft email for you with technical details to help us find the problem: the App version, your device model (for example "iPhone16,1"), your operating system version, whether a photo or a video was being exported, its pixel dimensions, the number of masks, and an error code. The draft opens in your own email app. Nothing is sent unless you send it, and you can edit or delete any of it first. It never includes your photos or videos, file names, file locations or any identifier.

We use your email only to answer you and to fix problems in the App. We do not use it for marketing and we do not sell or share it. Emails are stored with our email provider, Proton AG in Switzerland. We keep them only as long as needed to handle your request and any follow-up, and you can ask us to delete them at any time.

If you are in the European Economic Area, the United Kingdom or Switzerland, we process support emails because it is in our legitimate interest to respond to you and, where you ask us for help with the App, to take the steps you request.

7. Ratings and reviews

The App may occasionally show Apple's standard prompt asking you to rate it. Ratings and reviews are handled by Apple; we only see public reviews in the way Apple makes them available.

8. Information Apple may share with us

If you have chosen in your device's settings to share analytics with app developers, Apple may provide us with crash reports and statistics about how the App is used. Apple provides this information in a form that does not identify you. You can turn this off at any time in your device's privacy settings. This is governed by Apple's Privacy Policy.

9. What we do not do

  • We do not sell or share personal information.
  • We do not show advertising in the App or use your information for advertising.
  • We do not track you across apps or websites.
  • We do not access your location, contacts, camera or microphone.
  • The App does not require or offer an account.

10. When information is disclosed

We disclose information only as described in this policy: to Apple for the App Store, purchases and advertising attribution, and to Proton AG for storing support emails. We may also disclose support correspondence if the law requires it, or where necessary to establish, exercise or defend legal claims. If DeepColors is ever transferred to another owner, this policy will continue to apply to information received before the transfer.

11. International transfers

Support emails are stored in Switzerland, which the European Commission recognises as providing an adequate level of data protection. Information handled by Apple is subject to Apple's Privacy Policy.

12. Security

Because your photos, videos and edits stay on your device, their security depends mainly on your device and its settings. For the support emails we receive, we use a provider with encrypted storage and take reasonable measures to protect them. No method of storage or transmission is completely secure.

13. Your rights

Depending on where you live, including under the GDPR in the European Economic Area, the United Kingdom and Switzerland, California and other US state privacy laws, Brazil's LGPD, Canada's PIPEDA, China's PIPL and Australia's Privacy Act, you may have the right to:

  • know whether we hold personal data about you and receive a copy of it;
  • have it corrected or deleted;
  • restrict or object to how we use it, and receive it in a portable format;
  • withdraw any consent you have given;
  • lodge a complaint with the data protection authority in your country.

Because the only personal data we hold is in support emails, requests will usually concern those. Email deepcolorsapp@proton.me and we will respond within one month, or sooner where the law requires. We will not treat you differently for exercising your rights. We do not sell or share personal information, and we do not use sensitive personal information.

Information stored on your device is under your control: you can delete it in the App or by deleting the App.

14. Children

The App is suitable for all ages and does not knowingly collect personal information from children. If you believe a child has sent us personal information, contact us and we will delete it.

15. Changes to this policy

If we change how the App handles information, we will update this policy and its effective date. Where the law requires it, we will also tell you in another appropriate way.

16. Contact

Questions or requests about privacy: deepcolorsapp@proton.me